"Best Buy is certainly the blue-chip of the consumer electronics big-box players, " says Stacey Widlitz, senior equity analyst at SG Cowen, The company recently expanded northward, opening eight new Best Buy stores early this year in Ontario, Canada.

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He doesn't bring good news: The problem is in the firmware of the display controller, but he adds that he's already talked to IBM, has arranged to have an address box sent to me so I can send the laptop in to Big Blue, and hands me a slip of paper with my IBM work order number on it.

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