"Best Buy is certainly the blue-chip of the consumer electronics big-box players, " says Stacey Widlitz, senior equity analyst at SG Cowen, The company recently expanded northward, opening eight new Best Buy stores early this year in Ontario, Canada.
He doesn't bring good news: The problem is in the firmware of the display controller, but he adds that he's already talked to IBM, has arranged to have an address box sent to me so I can send the laptop in to BigBlue, and hands me a slip of paper with my IBM work order number on it.