Thor's back-office organization has helped Keystone boost its once-struggling quality and service operation and spare-parts distribution.
The big companies in back-office work are looking to roll up the smaller players.
Flexcube lets back-office operations support retail banking, Internet banking, corporate banking, asset management and investor services.
Today the company also negotiates pricing with insurance companies and even handles doctors' back-office payment services.
Technology allows firms to offshore back-office tasks, for instance, or replace cashiers with automated kiosks.
The principal activities being moved overseas are IT services, software development, call centers and back-office work.
Yet India's relationship with the Philippines in back-office work is more complex than the numbers suggest.
Another is the rickety state of back-office plumbing, which was neglected as the market boomed.
Instead, McKinsey suggested a hub-and-spoke system, with 55 back-office centres serving 10-15 branches each.
All design, manufacturing, marketing, sales, finance and back-office activities are dependent on information technology.
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Back-office work makes up the bulk of the business, but remote services range beyond that.
Bank of America just opened its first offshore "back-office" center in India in late May this year.
Chief executive Graham Burgess said back-office costs would be reduced but council services must still be axed.
He sells not just funds to bank trust departments but convenience--like back-office software that clears mutual fund trades.
Instead, we usually compete with a back-office systems that someone is persuading the front office they should use.
Workday sells Web software that helps big companies run back-office functions such as payroll, personnel, asset-tracking and spending.
Staffordshire Police has previously cut divisions and back-office support to save money as part of the budget cuts.
But since Indonesia is a big and inefficient country, it has not been possible to centralise back-office operations.
They are independent contractors who have selected LPL to do their back-office operations.
Yahoo's back-office technology is now "built for millions of communities with micro-interests, " says Farzad Nazem, Yahoo's chief technical officer.
At the time Schrager had different investors and back-office operations for each hotel.
Most of the companies that use India-based workers to provide back-office and IT chores are, well, based in India.
Novell once dominated the market for operating systems used by back-office server computers.
There will be roll ups, acquisitions and consolidation as the demand shifts beyond RFID readers and tags toward more robust back-office tie-ins.
But in its rush to grow, the bank failed to pay enough attention to meshing its various back-office systems.
Now managers and other back-office staff must fill the gaps at the check-ins.
With fewer councils there should be fewer back-office functions and therefore more money for the frontline, so the argument goes.
"All other databases on the market today were designed for an offline, back-office use, " says MySQL Chief Executive Marten Mickos.
We have market-facing people in country, and we have a big back-office operation in India to optimize our cost structure.
Mr Lafley sees Indian firms shaking up the way foreign companies operate, and not only with back-office services where many began.
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