He introduced seat-back entertainment, onboard ice cream and limos for business customers to create a customer-focused brand.
Century Bancorp is a customer-focused holding company for Century Bank and Trust Company, a bank for commercial, government, nonprofit and individual customers in the state of Massachusetts.
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With a customer-focused business model that effectively uses the nation's airports as distribution points, net margins of 20% are feasible, estimates Horacio Zambrano, a Wedbush Morgan analyst who tracks the security industry.
That focus on driving customer value via a new business and deployment model helped fuel the early days of Cloud computing and established a customer-focused ethos that is still present in most Cloud companies.
The differences between a company like Amazon and a small specialty player illustrate the disparities between a market-share model, designed to serve as many products to as many people as possible, and a customer-focused approach aimed at developing deep loyalty from shoppers, according to Kahn.
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After developing a hypothesis on which customer segment a product is focused on, a team can use a technique like contextual design to look at behavior patterns and latent needs.
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Like a reconfigured checkout, easier to access customer service area or a small business department focused on female customers in acknowledgment that small business owners are often female and that women shop for electronics differently than men.
For example, the head of a large commercial organization wanted his people to become more focused on targeted customer segments as a way of improving revenue.
Here are the major steps in a process to develop more customer-focused messaging in two weeks.
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Several retailers including Wal-Mart, Target and Best Buy recently came together to form Merchant Customer Exchange, a company that is focused on developing a mobile commerce application which will help users pay for goods at the retailers with their smartphones.
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CloudBeat is a 2-day event starting Wednesday and focused on the Enterprise Cloud market with a series of customer-centric case studies, big-name fireside chats, and deep-dive breakout sessions, providing big-picture perspective as well as concrete, actionable data.
According to a Morgan Stanley report, Taobao was more customer focused and user friendly than eBay EachNet.
Customer service-focused CEOs create a virtuous cycle by celebrating great stories from customers.
Keeping that culture strong and focused on the customer takes a unique leader that consistently earns trust and respect.
"We are a car company that through market-driven, customer focused innovation is learning to think and act like an electronics company, leveraging partnerships with fresh, innovative technology leaders, " added Mulally, who delivered the Consumer Electronics Show keynote address on Thursday.
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Many marketers are focused on using social media as a critical customer acquisition tool.
If the firm as a whole is in sync with customer capitalism and is totally focused on adding value for customer, there is no problem.
Another interesting thing about this different way of managing is that when everyone in the organization is focused on delighting the customer, this creates a great deal more job satisfaction for competent employees than work that is centered on making money for the shareholders.
The team developed a story telling strategy that focused on two-way communication between the brand and customer.
Marc says most companies are focused on the cost-per-acquisition (CPA) of a customer instead of the life-time-value (LTV) of customers.
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To do that, online travel companies need to move away from a model focused so much on reducing channel costs and to one that better serves customer needs as the key to maximizing returns.
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However, for small businesses, self-employed people, or customer-focused individuals like insurance agents or financial advisers, it could be a really handy tool.
George for her customer-focused approach, which extended to personally telephoning at least five customers a week, visiting branches and listening in on call center conversations.
Every company, no matter how customer focused, experiences that moment of truth when they are at risk of losing a valuable customer forever or securing them for life.
As a big Salesforce.com customer for both Sales and Service Cloud, I obviously hope the company stays focused on delivering success to its customers.
The battle over debit-fee limits focused on retailers' claims that debit cards, which draw upon existing funds in a customer's checking account, are little different from checks and cash and, therefore, should be priced as cheaply.
And at salesforce.com (CRM), Holleran help lead its transition from a Small and Medium-Sized Business sales force automation SaaS company to one more focused on global enterprise Customer Relationship Management (CRM) applications and cloud platform services.
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Since Patagonia is already focused on high-quality goods, this new approach could lead to increased prices, a broadened customer base and expansion into new categories, he says.
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