...角度思维，学校的经营管理必须掌握学校当地文化脉络，兼顾受益当事人（或 称顾客）的满意程度，形成所谓顾客链（customer chain）的持续改造文化。
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将顾客的顾客延伸下去，其结果必将形成一条以顾客需求为主线的顾客链。
If we extend further we can have a customer chain based on customer needs at last.
徐女士现在已拥有跨国供应链：其中，最具想象力的设计在美国诞生，常规设计工作在中国完成，蜡烛则主要在越南生产，该公司也在马里兰州开设了一家工厂，以满足最心急的顾客。
The most imaginative designs are created in America. Routine design work is done in China.
企业早已意识到，选择在邻近竞争对手的地方安身，既方便顾客，又能降低供应链成本，最重要的是便于招募专业人才。
Companies have long recognised that siting themselves near to rivals could make life easier for customers, cut supply chain costs, and - most important - make it easier to recruit specialists.
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