目的:探讨医院顾客满意度调查问卷的设计及其预调查。
Objective: To explore the design of a questionnaire and its use in a pilot survey on hospital customer satisfaction.
方法:采用满意度调查问卷调查来本院急诊就诊患者200例。
Methods:Using satisfaction scale, randomly method to investigate 200 patients of emergency department.
在我以前的Healthcare公司进行过一次病人满意度调查问卷。
We did Patient Satisfaction Questionnaires in my former Healthcare company.
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