汽车旅客运输班车客运服务质量标准。
结合我国铁路客运实际情况，以SERVQUAL评价模型为基础，构建出铁路客运服务质量评价体系。
Based on SERVQUAL evaluation model, a service quality evaluation system of China's railway transport is constructed.
从旅客需求的角度出发，以定量分析为基础，建立一个较全面的，有针对性和易操作的铁路客运服务质量评价体系。
From the aspect of passenger needs, based on quantitative analysis, this paper sets up with pertinence a complete and practically operable quality evaluation system of railway passenger service.
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