vip客户即少数人(20%的顾客),是“关键的少数”(vital few),即使只失去少量这部分顾客,银行也会陷入困境。无论是大众客户与vip客户,均是银行的“衣食父母”,不能偏废。
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社会上任何事物都存在“关键的少数和一般的多数”这样一种规律。
Any thing in the society follows the regulation "the minority of the key with general of most".
在商业界也是在运用类似的道理,我们经常会说,我们要专注于关键的少数,而不是繁琐的多数。
In the business world, we use a similar concept. We often talk about "Focusing on the critical few, versus the trivial many." Whether it's business or basketball, it's an effective concept.
企业从提高技术人员待遇入手,修订自己的激励政策,并考虑到“关键的少数”这一概念,建立了自己的骨干队伍。
The company revised its encouraging policy in order to increase the treatment of technicians and set up a troop of its own backbones.
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