例如,它提供的基础结构可以帮助公司转移到以客户为中心的业务模型,从而改进客户服务。
It has, for example, the right infrastructure to help companies to move to a customer-centric business model improving customer service.
这就是WSTF的以客户为中心的场景提供的价值。
That is the value provided by the WSTF's customer-focused scenarios.
然而,就像上面提到的,CRM不仅是一种技术,而是一种综合的、以客户为中心的与客户打交道的理念。
However, as mentioned above, CRM is not just a technology but rather a comprehensive, customer-centric approach to an organization's philosophy of dealing with its customers.
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