Sometimes small firms can outdo big business when it comes to customer care.
在顾客服务方面，有时小企业可能优于大企业。
As a small company it was a survival issue for us to ensure customer success, and therefore it naturally became the centerpiece of our culture and our way of doing business.
作为一个小型的公司，确保客户成功对我们来说是一个生存性的问题，因此它自然地成为我们的文化和我们做业务的方式的中心。
Six Sigma for Small Business can reduce mistakes and waste, uncover hidden costs, streamline processes, improve overall quality of products and services, and increase customer satisfaction.
在小公司应用六西格玛，可以减少失误及浪费，揭露隐性成本，使过程合理化，提高产品的总体质量和服务，增加客户满意度。
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