As a small company it was a survival issue for us to ensure customer success, and therefore it naturally became the centerpiece of our culture and our way of doing business.
作为一个小型的公司,确保客户成功对我们来说是一个生存性的问题,因此它自然地成为我们的文化和我们做业务的方式的中心。
Six Sigma for Small Business can reduce mistakes and waste, uncover hidden costs, streamline processes, improve overall quality of products and services, and increase customer satisfaction.
在小公司应用六西格玛,可以减少失误及浪费,揭露隐性成本,使过程合理化,提高产品的总体质量和服务,增加客户满意度。
He knew that exceptional customer service is the biggest key of all to running a successful small business.
他知道,出色的客户服务是经营一家咖啡厅成功最大关键。
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