It's really sorry 这真是不好意思
The driver replied, Sorry, it's not really your fault.
司机说,对不起,也不全是你的错。
Clerk: It's OK, please bring all the details. And we are really sorry about that.
职员:好的,请您把详细资料都带过来,我们真的很抱歉。
Sorry about that, but it's not really our fault. The contract does say that the hotel accommodation is not our responsibility.
女:不好意思,但那不是我们的错。合同上写着宾馆住宿我们不承担责任。
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