对图书馆服务质量评价模型的现状分析发现，现有的评价模型几乎没有考虑技术质量部分。
Based on the present situation analysis of library service quality evaluation model, we found these models are all without considering the technical quality.
结果：根据国内零售连锁药店的实际状况，提出了影响零售连锁药店服务质量的24项指标，并建立了零售连锁药店服务质量评价模型。
RESULTS:Based on the practical condition of domestic retail chain pharmacy, 24influencing indexes of which were presented and a service quality evaluation model was established.
分析了进行维修服务质量评价的重要性，建立了维修服务质量评价的层次结构，提出分析模型和计算方法，并给出了一个具体实例。
The importance of evaluation of maintenance service quality was pointed out and its hierarchy structure was constructed. Analysis model and calculation method were put forward with a specific example.
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