比如说，苹果电脑就像很多技术公司那样，无意识地奉行着一个规定：工程师们不能提出任何问题，除非他们已经有了解决方案。
For example, like many technology companies, Apple had unconsciously enshrined a rule that engineers should never raise a problem unless they already had the solution.
知识工程师将这些问题和备选方案写成文档，编写文档时采用将来时态，其口吻就像技术导师在交谈时所使用的口吻一样。
A knowledge engineer documents the issues and alternatives, writing in the future tense and a tone that a technical mentor would choose in a personal conversation.
在许多西方高科技企业受到近乎膜拜礼遇的研发工程师，在百度的任务就是为产品经理想要的产品找到技术解决方案。
Research engineers, who enjoy almost cult status in many western technology firms, are relegated to finding technical solutions for what the product managers want.
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