从时间战略的观点上出发，收益管理(RM)和客户关系管理(CRM)之间存在若隐若现的内部矛盾。

From a strategic point of view, an issue that is not always apparent is that there may be an inherent conflict between Revenue Management (RM) and Customer Relationship Management (CRM).

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本文提出了一个创造客户知识能力内部过程的概念框架，有助于企业从战略上管理它们的客户关系管理程序。

This research proposes a conceptual framework about the internal processes involved in creating customer knowledge competence , which allow firms to strategically manage their CRM programs.

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我们正与国际商业机器公司（IBM）合作，在公司内部推行综合财务系统，并与埃森哲公司（Accenture）合作升级我们的客户关系管理系统。

We are working with IBM on implementing an integrated financial system across our organization, as well as working with Accenture to update our customer relationship management systems.

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