抱怨者特性 特色:抱怨者通常较年轻、收入较高 抱怨者分类 被动者(Passives): 发声者(Voicers): 愤怒者(Irates): 活跃者(Activists): 顾客抱怨处理五原则 耐心多一点 态度好一点 动作快一点 补偿多一点 层次高一点 顾客抱怨处理步骤 以人...
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在这种欺骗手段下,愤怒者的谈判结果不如愉快的谈判者。
As a result of this deception, angry negotiators achieved lesser outcomes than happy negotiators.
被称为“愤怒者”(indignados)的狂热年轻抗议者专注于对发生在他们身上的每个话题讨论并投票,他们对酒精表示不满。
The earnest young protesters, dubbed indignados, devoted themselves to talking through and voting on every issue that occurred to them; alcohol was frowned upon.
而他的前任合作伙伴和在2007年败选的社会党候选人罗雅尔(Ségolène Royal)刚刚推出她立意鲜明的新书:《致渴望改制的所有辞职者和愤怒者的一封信》。
Ségolène Royal, his ex-partner and the party’s defeated 2007 candidate, has just unveiled her snappily titled “Letter to all those Resigned and Indignant who want Solutions”.
And these are things like anger at cheaters, gratitude toward sharers, the sort of things you'd expect to come out in a prisoner's dilemma, feelings that some things are right and some things are wrong.
这些直觉包括,对欺骗者感到愤怒,对分享者感到感激,那些你预计会出现在,囚徒困境中的直觉,判断对错的感觉。
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