安德瑞森博士，那么你认为创造力是与生俱来的吗？
Dr Andreasen, then, do you think the ability to be creative is inborn or not?
经济学家杰森·墨菲认为，公司使用客户满意度评级是因为一个闪亮的星评反馈已经成为现代经济的核心竞争力来源。
Economist Jason Murphy says that companies use customer satisfaction ratings because a shining display of star feedback has become the nuclear power sources of the modern economy.
哈佛的赫伯特·本森大概是这理论最具说服力的提倡者。
Harvard's Herbert Benson is probably the most persuasive proponent of this view.
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