Leveraging "the long tail" through customer self service.
通过客户自助服务来克服服务的缺点。
WAS: contains the CustomerSelfServiceApplicationEAR.ear file, which contains the customer self service enterprise application to be deployed.
WAS：包含CustomerSelfService ApplicationEAR . ear文件，该文件包含将要部署的顾客自服务企业应用程序。
We can consider a customer banking self-service portal as an example.
我们可以将一个客户银行自助服务门户作为一个示例。
When done well, self-service can even increase customer loyalty.
当做的好的时候，自助服务甚至能增加客户忠诚度。
Common characteristics: self service customer acquisition, critical mass, runaway user growth, winner take all markets, complex ux, network effects, typically create new ways for people to interact.
共同特征：自助式服务，自然获取用户，达到网络效应的临界质量，失控的用户增长速度，赢家通吃的市场环境，复杂的用户体验，网络效应，以创造新的用户社交互动方式为典型。
With this application, we presented two use cases of a business integration self-service scenario: external customer registration and internal customer update.
利用这个应用程序，我们介绍了业务集成自服务场景的两种用况(use case)：外部顾客注册和内部顾客更新。
Supports call-center productivity and Internet-enabled customer self-service and improves overall operations.
支持呼叫中心效率和基于Internet的客户自助服务，改进了总体操作。
A multi channel capability adding self-service, mail, call center and partners was desired to off load the case workers and process customer needs in a timely fashion.
需要一种能够增加自助服务、邮件、呼叫中心和合作伙伴的多渠道能力，以减轻社会工作者的工作量并及时处理客户的需求。
Customer self-service enterprise sample application (source and binaries), contained in the downloadable ZIP file at the end of this article.
顾客自服务企业样本应用程序(源或二进制的)，包含在本文末尾的可下载ZIP文件中。
Success in the smartphone market promises another beneficial change for both Geico and its customers: the movement of many of those customers from call-based customer service to online self-service.
在智能手机市场的成功可以让Geico以及它的客户都受益：让那些基于呼叫中心的服务转变到在线自服务上。
Increased Customer Satisfaction resulting from reliable service fulfillment, reduced order fall out, and self-service portals.
提高客户的满意度：可靠的服务履行，订单纠纷的减少，并提供网站自助服务。
Managed 3 customer service team members and improved member performance by self-designed mentoring program and team building activities.
通过自编辅导项目和团队建设活动，管理3名客户服务成员和提高成员绩效。
The research provides suggestions the technology-based self-service enterprises on developing measures to improve the customer satisfaction.
借鉴前人研究成果和通过深度访谈，构建了一个基于技术的自助服务顾客满意度测评模型。
Transaction based on self-service banking will replace tradional transiation of banking, becoming the main channel of customer service.
自助交易将逐步取代银行网点交易，成为现代商业银行为客户服务的主流渠道。
Common characteristics: self-service customer acquisition, consumer focused, product centric, fast execution, often automize a manual process.
共同特征：自助式服务，自然获取用户， 面向用户，产品为中心，快速执行，往往有能大大提升效率的自动化流程。
Common characteristics: self-service customer acquisition, consumer focused, product centric, fast execution, often automize a manual process.
共同特征：自助式服务，自然获取用户， 面向用户，产品为中心，快速执行，往往有能大大提升效率的自动化流程。
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