Leveraging "the long tail" through customer self service.
通过客户自助服务来克服服务的缺点。
We can consider a customer banking self-service portal as an example.
我们可以将一个客户银行自助服务门户作为一个示例。
When done well, self-service can even increase customer loyalty.
当做的好的时候，自助服务甚至能增加客户忠诚度。
When done well, self-service can even increase customer loyalty.
当做的好的时候，自助服务甚至能增加客户忠诚度。
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