Salesforce is managing to cross-sell existing customers on new non-sales automation offerings, while also grabbing new customers interested in bulk buys.
It was 1992 and I was selling sales automation systems for Siebel.
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In February Benioff told analysts that a third of Salesforce's new business is from non-sales automation software, up from 25% the year prior.
Michael Dunne, Research VP at analyst firm Gartner, gave a refreshingly deep view into the world of sales automation systems, software designed particularly from the viewpoint of the sales process.
How could we bring the benefits of these sales force automation products to larger sales and business workforces?
Our turf was sales force automation tools, and in that marketplace we not only stood up to Oracle, we beat them.
Samsung SDS is also teaming with SAP to bring SAP Business Suite software and Samsung Mobile Sales Force Automation to businesses.
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Siebel, the sales-automation software firm, has many terrific things going for it, including CEO Tom Siebel, who may be the best of the 1995-2000 lot.
In 1989 Jon launched his first company, Goldmine, with one of the earliest products in the space between collaboration, contact management and sales force automation.
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Companies surveyed said building an infrastructure to support e-business is their top priority for next year, followed by ERP implementation, sales force automation, customer relationship management and applications management.
And at salesforce.com (CRM), Holleran help lead its transition from a Small and Medium-Sized Business sales force automation SaaS company to one more focused on global enterprise Customer Relationship Management (CRM) applications and cloud platform services.
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In this version of the future, which also happens to be touted by Microsoft and Cisco, you will never put down your mouse to pick up your phone to call a lead whose number is listed in your sales force automation application or to upsell a customer whose details are contained in your customer relationship management solution.
Ellison had been trying in vain to penetrate the lucrative market for sales-force automation software, where Siebel is the undisputed leader.
Other postponed IT programs include customer relationship management (25 percent), sales-force automation (22 percent), business-to-business e-commerce (18 percent) and business-to-consumer e-commerce (15 percent).
Customer relationship management was cited as the most important focus for firms, followed by e-business, sales-force automation, enterprise resource planning and applications management.
Jon had a different idea: what if there was a single application that could, as a team, manage customer records, manage calendars, track sales interactions, and even be used to track and forecast sales, and generally become a common sales and marketing automation system?
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Tools and automation for sales, service, and support would hereafter be combined.
FORBES: What is CRM? Even more intriguing as an adult than it was as an infant
While PCs continue to account for the majority of global DRAM sales, rising contribution of alternate markets including mobile, tablets, servers, automation and networking contribute to higher DRAM shipments both via rising volumes as well as increasing content in these devices.
Rockwell Automation, which makes machinery and software for mostly industrial customers, said Wednesday that its first-quarter sales in Asia dropped 16 percent compared with the same period a year earlier.
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