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Graeme Millar, CEO of JT Global, said it was just a case of contracts changing.
BBC: Jersey fibre roll-out jobs are 'at risk'
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Andrew Riseley, the regulator's chief executive, said JT provided 100% of all domestic services in the island.
BBC: Jersey fixed line phone prices frozen
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Mr Riseley said JT were now coming under increased pressure to make the roll-out happen more quickly and be more explicit about the timetable.
BBC: Jersey's fibre broadband plan 'on track'
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He said JT subcontracted the work to CH2M Hill who then used Total Technical Solutions and that contract had now come to an end.
BBC: Jersey fibre roll-out jobs are 'at risk'
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But, JT CEO Graeme Millar said he was comfortable with the progress.
BBC: Laying fibre optic cables
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The page has more than 1, 500 members, which Mr Mitchell said was more than JT's pages on the social network had attracted.
BBC: JT complainant sets up Facebook group
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JT's corporate affairs director, Daragh McDermott, said the company reluctantly accepted the fixed prices.
BBC: Jersey fixed line phone prices frozen
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He said a lot of work had been carried out with suppliers including JT in advance but, due to equipment failure beyond the company's control, people initially calling for information had not been able to get through.
BBC: Jersey's new bus service has 'teething problems'