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Grocers typically put more emphasis on their store brands during an inflationary period as a way to offer the customer a better deal without cutting into their own margins, he explained.
FORBES: Magazine Article
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In this period of change we are seeing the Chief Customer Officer roles emerge that are charged with managing the customer experience and the technologies and applications required to do so.
FORBES: A Better Way to Manage the Customer Journey
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Yet a strategy of closing outlets opened during a period of overexpansion, introducing healthier options and improving customer service got McDonald's out of a very similar crisis a few years back.
ECONOMIST: Second-act chief executives
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Years ago, you needed a nursing qualification and be fluent in a foreign language in order to work for BA. But now, customer service experience is low and staff only stay for a short period of time.
BBC: BA Christmas strikes: Staff reaction
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"The customer needs to know how many calls are responded to in an acceptable period of time, " he says.
WSJ: All Heat, No Light, in Fire Data
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General Motors announced that in their summer -- normal summer shutdown period, nine of their 11 factories needed to continue working to meet customer demand.
WHITEHOUSE: Press Briefing
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Rent-A-Center operates company owned rent-to-own stores which offer high-quality, durable goods such as consumer electronics, appliances, furniture and accessories to consumers under flexible rental purchase arrangements that allow the customer to obtain ownership of the merchandise at the conclusion of an agreed-upon rental period.
FORBES: Weekly CEO Sells Highlight: Aspen Technology, Inc, Rent-A-Center Inc, Illinois Tool Works Inc, and Healthways, Inc
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To justify its stock price, Akamai must position itself to triple revenue per customer figures for media and e-commerce (online shopping) verticals by the end of our forecast period.
FORBES: So Just How Could Akamai Potentially Be Worth $48?