Trackers, which are ongoing projects that look at trends or customer satisfaction over a long period of time.

一个正在进行的项目——“追踪者”，在研究很长一段时期内的趋势或客户满意度。

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Period The unit of time into which a customer relationship is divided for analysis.

划分客户关系用以分析的时间单位。

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Periodic revenue the amount of revenue collected from a customer in the period.

在某个阶段从客户身上产生的收入。

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Grocers typically put more emphasis on their store brands during an inflationary period as a way to offer the customer a better deal without cutting into their own margins, he explained.

FORBES: Magazine Article

In this period of change we are seeing the Chief Customer Officer roles emerge that are charged with managing the customer experience and the technologies and applications required to do so.

FORBES: A Better Way to Manage the Customer Journey

Yet a strategy of closing outlets opened during a period of overexpansion, introducing healthier options and improving customer service got McDonald's out of a very similar crisis a few years back.

ECONOMIST: Second-act chief executives