语音(CCNA Voice)，企业对在语音和电话技术领域拥有深厚网络知识的IT专业人士的需求正在不断增长。CCNA语音认证为您提供在此方面具备出众能力的证明。

思科CCNA语音认证表示拥有语音技术领域某些专业职位所需的能力，例如语音技术管理员、语音技术工程师和语音技术经理。该认证主要考察考生在VoIP技术方面的技能，例如IP PBX、IP语音、手持设备、呼叫控制和语音留言解决方案等。

CCNA语音认证企业版可以评估与思科统一通信管理器6.0 (CUCM 6.0)相关的技能与知识。该认证主要面向政府、大型企业和高校等大型单位。考生需要参加CVOICE #642-436考试。

CCNA语音认证商业版可以评估与Cisco Call Manager Express (CME)和Cisco Unity Express (CUE)解决方案相关的技能与知识。CME和CUE主要应用于中小型企业（员工少于2000人）、零售业以及小型学区。考生需要参加IIUC#640-460考试。

思科语音和统一通信部署介绍（ICOMM V8.0）640-461 考试是与CCNA语音认证相关的考试。此项考试考查考生对思科统一通信解决方案的架构、组成部分、功能和特点的掌握程度。它还考查了考生能否对Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection和Cisco Unified Presence进行系统监控、调动、增添和改变。考生可以通过学习“思科语音和统一通信部署介绍”（即ICOMM v8.0）640-461课程来为考试做准备。

Describe the characteristics of a Cisco UnifiedCommunications solution

描述Cisco UC方案的特点

Describe the Cisco Unified Communications components and their functions

Describe call signalling and media flows

Describe quality implications of a VoIP network

Provision end users and associated devices （创建用户和关联设备）

Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

Create or modify user accounts for Cisco Unified Communications Manager

Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI

Create or modify endpoints for Cisco Unified Communications Manager

Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI

Describe how calling privileges function and how calling privileges impact system features

Create or modify directory numbers

Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration

Enable end users for Cisco Unified Presence

Verify user features are operational

Configure voice messaging and presence （配置语音消息和Presence）

Describe user creation options for voice messaging

Create or modify user accounts for Cisco Unity Connection

Describe Cisco Unified Presence

Configure Cisco Unified Presence

Maintain Cisco Unified Communications system （维护UC系统）

Generate CDR and CMR reports

Generate capacity reports

Generate usage reports

Generate RTMT reports to monitor system activities

Monitor voicemail usage

Remove unassigned directory numbers

Perform manual system backup

Provide end user support （向用户提供技术支持）

Verify PSTN connectivity

Define fault domains using information gathered from end user

Troubleshoot endpoint issues

Identify voicemail issues and resolve issues related to user mailboxes

Describe causes and symptoms of call quality issues

Reset single devices

Describe how to use phone applications

以一个跨国公司的语音电话系统的设计和部署为背景，开始UC之旅！

实验1：UC6.0环境接触；

实验2：探索管理员和用户界面；

实验3：探索CUCM和CUCME的呼叫流程；

实验4：终端和用户部署；

实验5：启用电话和移动特性；

*EM部署

*Call Coverage

*Intercome

*Native Presence

*CME Feature:Paging ... ...

实验6：部署用户和语音信箱、启用Cisco统一Presence系统；

*Voiceview特性

*Cisco Visual Voicemail

*IPPM

实验7：系统维护

*提供用户支持、生成CUCM报告、生成CUCM CAR工具报告

*使用RTMT监控系统

*监控Cisco Unity Connection的使用

*使用Disaster Recovery系统备份CUCM