... customer complaint 顾客投诉 identificaion of customer requirements 顾客要求的识别 management review 管理评审 ...
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组织应当识别他们的顾客和其他利益相关方，包括他们的各种要求、需求和期望，根据这些来确定组织的意向输出是什么。
The organization should identify its customers and other interested parties as well as their requirements, needs and expectations to define the organization's intended outputs.
应识别、明确和满足所有不同顾客的特殊要求。
It is required to identify, define and meet the special requirements of different customers.
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