借鉴前人研究成果和通过深度访谈，构建了一个基于技术的自助服务顾客满意度测评模型。
The research provides suggestions the technology-based self-service enterprises on developing measures to improve the customer satisfaction.
以成都市居民为测评对象，对公共交通顾客满意度测评进行实证研究，构建适合公共交通行业的顾客满意度测评指标体系。
By studying the empirical case of customer satisfaction measurement form Chengdu townsman, the author constructs an index system of customer satisfaction measurement for glass for public traffic.
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