了解顾客对企业在服务方面的看法和建议。
Understand customer's the viewpoint and the suggestion in the service to business enterprise.
顾客满意是一个宽泛的概念，通过顾客对企业服务质量的感知而体现出来。
It is a cryptical concept, can be perceived through the service quality of enterprise.
在服务企业里，顾客期望是指顾客对企业服务行为和服务绩效的预期和希望。
Customer expectation is a desire for service behavior and service performance by customer.
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