时间：尽早知道顾客姓名。例如：在提供帮助后立刻就问。

When: Request the customer name early in the call e. g. soon after offering to assist.

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很多语音识别服务存储顾客的信息，当他们打电话时使用顾客姓名进行问候。

Many speech-recognition services store customers' information and greet them by name when they call.

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接过顾客传真，检查传真号码、顾客姓名、房号、传真国家及地区的电话区号，确保与传真已放置好。

Take the fax from guest, check the fax No. , name, Rm. No. , country and area code are written on fax and make sure the original is in order.

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