我还记得听说过他有一个“收件箱零回复”原则，凡我记得写信给过他的那些我认识的人，惴惴不安地写信给他寻求帮助，无一例外的都意外收到了他的回信。
I even remember hearing that he manages a "zero inbox" policy and people that I know have written Brad with questions asking for help have been surprised that he has written back and offered advice.
(如果有人帮你处理纳税事务20年，你有什么理由换掉他呢？)有些意外的是小规模的制造和零售行业没有上榜。
(If someone's been doing your taxes for 20 years, why would you switch?) Little surprise that manufacturing and retail-industries with few economies of scale-didn't make the cut.
毫不意外，很多近期破产的都是严重依赖美国消费者的著名公司，如服装零售商埃迪·鲍尔(Eddie Bauer)，主题公园六旗游乐园(Six Flags)。
Not surprisingly, many prominent recent failures have been firms reliant on the American consumer, such as Eddie Bauer, a clothing retailer, and Six Flags, a theme-park operator.
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