您的目的是尽量找出故障，修复问题，避免受到指责，而如果本地与远程代理响应时间有任何差别，则立刻可以确定是网络速度降低。
Since you are trying to do fault isolation, to fix the problem and not the blame, any differences in the local and remote agent response times immediately identifies network slowdowns.
这些数据主要是来自客户技术人员的故障单（trouble ticket）的信息，这些技术人员到各个城市去修复该公司产品出现的问题。
This data is mainly information about trouble tickets from the customer technicians who are traveling to various cities to fix problems for the company's products.
这允许您每次修复一个问题（运行测试 > 故障 > 修复代码 > 运行测试 > 故障 > 修复代码 > 修复代码 > 运行测试 > 成功）。
This allows you to fix the problem one at a time (run test > failure > fix code > run test > failure > fix code > fix code > run test > success).
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