我带着这25个问题去听大师课上的录音回放，在听了很多次以后可能会变成30个问题。
I got these 25 by listening back to the master class from the recording and so it might go to 30 by the time I listen a few more times.
老板知道自己怎样去听职工说话但是不仅仅是听见他们说话，他想要了解最根本的感觉，他们会问职工问题。
Someone who knows how to listen won't simply hear them, they will want to understand the root of their feelings. They will want to ask questions.
航空工作人员要经过培训如何去听抱怨，如果他们能表示出同情，并且能够耐心听听旅客的问题，那么他们的问题就不会那么严重。
Airline employees are taught how to listen to complaints. If they are able to show sympathy and to listen long enough the passenger's problem will begin to seem less important.
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