我们不承担责任，不过我们愿意退款以表示我们的善意。
We do not accept responsibility but we will refund the money as a gesture of goodwill.
他们还应该注意所购买的票是否可以退款或者是否更换以及遭遇航班取消时旅行社应该承担什么责任。
They should also be aware of whether their tickets are refundable or whether they can be changed, and what liability the tour agency has in the event of flight cancelation.
除此之外，本公司不予更换或退款，也不承担任何其他直接或间接的赔偿责任。
In addition, the Company will not replace or refund, do not assume any other direct or indirect liability.
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