然而现代呼叫中心系统的建立还差的很远，完整的系统解决方案还没有形成。
However the modern call center system established is very far, the complete system solution has not formed.
我每天都说普通话，因为我的妻子一句英语也不说…我的能力是建筑方面(写作，阅读和演讲)，但离流利的对话还差的很远…至少不在我想成为的地方。
The Mandarin I speak everyday as my wife doesn't speak a lick of English... my proficiency is building (writing, reading and speech), but far from fluent... at least not where I'd like to be.
我说“是”的时候有点紧张，因为我和专业人士还差很远。
I was a bit nervous saying yes because I'm far from a professional.
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