通过企业客户知识管理现状调查和审计工作，对企业客户知识战略差距进行了分析。

The corporate knowledge strategic gap in customer knowledge is analyzed based on survey and audit of the current state of corporate CKM.

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面对面调查和邻里审计是两个主要的数据收集方法。

Face-to-face surveys and neighborhood audits were the two primary methods of data collection.

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