这项服务的头叫行李主管，他也在靠近前台的地方有一个岗位。
The head of this service is the bell captain, who usually has a station near the front desk.
额，在返程班机上，航空公司把我的行李弄丢了，然后我在和主管人员谈话时，我的手提包丢失了。
Well, the air line lost my luggage on the return flight and then I lost my carry on bag when I was tackling with the officers in charge.
礼宾部主管或行李员领班将确定是否有车，然后将客人的要求记录在用车日志中。
The Chief Concierge or Bell Captain will confirm the limousine availability and will record the requests in the Limousine Reservation Log Book.
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