如果你想管理好这么一家伟大的公司：它能提供优质的产品和服务、拥有快乐的员工、同时还能保持良好的企业道德。
If you want to run a great company - a company they gives great customer service and delivers a great product and has happy employees and a good bottom line, you occasionally have to fire people.
管理者公开表彰员工的良好表现。
The manager publicly recognizes employees for good performance.
伦乔尼猜认为，管理者不善于让员工感觉良好的一个原因，是他们忘了开始工作时是什么样子。
Mr Lencioni reckons one reason managers are bad at making their workers feel better is that they have forgotten what it felt like to be starting out.
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