被商店导购、银行职员等使用的接待服务用的问候语，比如：需要帮忙吗？
Grettings of service encounters are those used by shop-assistants, bank-clerks, librians, etc. For example:Can I help you?
但是，如果分类法试图捕捉所有可能出现的问题，它们就会太笨拙，不适合呼叫中心职员等一线人员使用。
However, if the taxonomies try to capture all possible problems, they become too unwieldy to use for front-line personal like call center employees.
职业保健专家对办公室职员反映的如头疼、恶心和疲劳等症状感到困惑。
Experts in occupational health are puzzled by symptoms reported by office workers, including headache, nausea and fatigue.
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