他因不专业的操作而被解雇。
如果用一个词语来形容这些方法的话，那就是“不专业”，而它的近义词是“不靠谱”。
If there is a word to describe all these methods, that would be unprofessional, which is also called no-good.
为了在自助世界里繁荣兴旺，代理必须超级专业，必须得代表某种东西，必须得有更多勇气说“不”，而不只是说“是”。
To thrive in a world of self-service, agents have to hyperspecialize, have to stand for something, have to have the guts to say no far more than they say yes.
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