本文试图运用管理学知识，从几个方面论述中国网络通信公司的客户关系管理策略。
This article is it USES management knowledge to attempt, expound the fact from several respect China network customer relation, communication of Company manage the tactics.
本文从知识要素的培育、激励机制的完善以及信息网络的建立三方面讨论了知识管理的实施问题。
The paper discusses some problems in carrying out knowledge management from three aspects: cultivating knowledge elements, perfecting the stimulating mechanism and building information net.
从业务网络化，管理人本化、服务知识化三方面探讨多元化的服务模式。
From the business networking, the caretaker originally melts, service become better educated three respects to probe into the pluralistic service mode.
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