“我主要关心的是：我怎样才能温和或文明地传达这条消息？”礼仪专家丹纳·卡斯帕森说。

"My primary concern is: How can I soften or civilize this message?" says etiquette expert Dana Casperson.

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我们调查了商务沟通顾问和礼仪专家，提供了以下指导，以有效地使用各种可选择的方式来传递麻烦的消息。

We've surveyed business communication consultants and etiquette experts to come up with the following guidelines for effectively using the alternative ways of delivering difficult messages.

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埃莉斯·麦克·亚当是纽约的一位婚庆礼仪专家和作家。

"It's a terrible idea to include any of this information in your invitation," says Elise Mac Adam, a New York-based wedding-etiquette expert and author.

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