该研究的领头人、心理学家布伦特•斯科特博士提醒雇主们要注意到这一点，因为让员工在应对客户时强颜欢笑结果会适得其反。

Psychologist Dr Brent Scott, who led the study, said employers should take note because forcing workers to smile when dealing with the public can backfire。

youdao

该研究的领头人、心理学家布伦特·斯科特博士提醒雇主们要注意到这一点，因为让员工在应对客户时强颜欢笑结果会适得其反。

Psychologist Dr Brent Scott, who led the study, said employers should take note because forcing workers to smile when dealing with the public can backfire.

youdao