从那次电话培训之后,“我不能相信他”的背景声悄悄地消失了。我把他看成是人而不再是威胁。
And ever since that call, the "I can't trust him" background chatter has gone silent, and I see this colleague as a human being, not as a threat.
当用户浏览网页时,有较大的机会会遭遇打扰而中断(来自同事、小孩、电话、email、IM和电视背景声),这些干扰降低了大脑处理信息的能力。
When most people browse websites the chances of interruption (from colleagues, kids, the phone, email, IM, TV in the background) are high, and this reduces the amount of brain power available to them.
背景里可以听到的尖叫声和打斗声都被录下,接线员却全然不顾,坚持说她在电话那头什么声音都没听到。
Never mind the audible screams and sounds of struggle in the background - all caught on tape-the operator insists she heard no noise on the line.
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