金普顿执行总裁汤姆。拉图说，他每天有三样职责：1检查收入目标；2管理人3打电话给8——10个顾客。
Kimpton Boutique hotels CEO Tom LaTour says he has three duties every day: 1 Review revenue targets; 2 Manage people 3 Call 8-10 customers.
埃拉﹕是啊。昨天，她说我跟顾客讲电话太过大声。
Ella: yes, and then yesterday she said I was too loud talking to customers on the phone.
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