如何对电力客户满意度进行评价以及如何利用评价结果进行服务的改进是企业现实而又亟待解决的问题。
Such a problem needs to be solved for power supply enterprise to evaluate electricity customer satisfaction and to use the evaluation result to improve the service.
电力营销客户关系管理可以改善客户关系，提高客户的满意度和忠诚度，增强企业核心竞争力。
Power marketing customer relationship management can improve customer relationship, increase customer satisfactory index and improve core competition capability of enterprise.
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