因此，与以前机械的讲话方式，以及不注意他人的方式不同，我们用心理解他们的需要和情绪，去选择词语及语气去沟通。
Thus, instead of speaking mechanically, without really paying attention to others, we choose the words and the tone we use with care, realizing the needs and emotions that everyone lives.
产品所有者需要与客户沟通以理解他们的需求，然后创建一组初始的高级用户描述。
The product owner talks with customers to understand their requirements and creates an initial set of high-level user stories.
如果承诺的沟通以及理解并不能从初始迭代产生，那么将可以采取行动重新指定项目的方向，或是如果需要的话，取消它。
If the promised convergence and understanding does not result from the initial set of iterations, then action can be taken to either re-orient the project or, if necessary, cancel it.
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