...接性(access): (8) 沟通性(communication): (9) 礼貌性(courtesy): (10)了解与熟知顾客(understanding and knowing the customer) 。 服务品质的评量模式所包含的因素,大致上有下列几项:
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其文化内涵也发生了改变：以前度假村的男女主持人是熟知的“文雅组织者”，而现在在公共场合，男女主持人对顾客的称呼必须用”您“（“vous"）而不是"tu"。
The culture has changed: its hosts and hostesses, known as Gentils Organisateurs, now have to address customers with the formal vous rather than tu in public.
他销售汽车有三十年了，已经成了和顾客讲价成交的专家。这里know the ropes意思还是熟知内情、掌握秘诀。
He's been selling cars for thirty years and he's become an expert at closing deals with customers.
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