雇主为了提高发掘优秀人才的能力，不断完善招聘流程，基于胜任力的问题在面试中越来越常见。
As employers refine their recruitment processes to improve their ability to identify the best professionals, competency based questions are becoming increasingly popular in interviews.
本文别出心裁地尝试发掘出对顾客之宅配服务流程中有所妨碍的实务疑难问题及绊脚石。
But this paper is rather unconventional and attempts to dig out the actual problems and stumbling blocks that hamper the process of delivering services to customers.
它汇总常见流程，你不必通过过多人工细节来发掘完成简单任务。
It summarizes common procedures so that you don't have to dig through the excessive detail of the manuals to accomplish simple tasks.
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