按照标准礼仪在铃响三声内接起电话；热情友好问候客人，对于酒店内客人要称呼姓名。
Answer the phones according to the standards of proper etiquette and within three rings; Greeting guest friendly and warmly. Address in-house guest by name.
如果你拿这个问题去请教礼仪专家，我估计她会不假思索地答道——跟着标准规范走吧——不过我并不同意。
If you posed this question to Miss Manners, I expect she would come back with a quick answer - use the standard formalities — but I don't know that I would agree.
礼仪的标准是什么？
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