本文想通过个例的研究为电信企业怎样预防服务危机的发生，服务危机发生后怎样处理提供一点参考意见。
This text wants to supply a little information on how to avoid the service crisis and how to cope with the service crisis in telecom enterprises by some example researches.
餐饮企业在经营运作中经常会受到“服务危机”事件的困扰，因此将服务危机管理体系纳入餐饮企业的管理中已是势在必行。
Often the catering enterprise was in trouble for "Serving crisis" events, so it is imperative that put the service crisis administration system into catering enterprise operating management.
奥克兰正从金融危机中解脱出来，该市已经在基本服务上挣扎多年了。
Oakland has been reeling from financial crisis and has been nickel-and-diming essential services for years.
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