在以顾客为导向的竞争时代，顾客满意度和服务质量的提高是企业寻求竞争优势的根本途径。
In the customer-centered times of competition, improving customer satisfaction and service quality is the basic way to increase the competitive advantage of firms.
随着服务经济时代的到来，服务企业面临着愈加激烈的竞争环境，每个企业都在寻求保持长盛不衰的方法。
With the arrival times of service economy, service enterprises are facing the keen competition environment, and every one is seeking for the way to survive forever.
建立和完善客户服务体系是e时代企业取得长久竞争优势的法宝。
Establishing a customer service system is a secret weapon for an enterprise to maintain a sustainable competition superiority in thee-age.
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